Reacts used by MSF as part of their telemedicine program to help bring advanced care to remote areas around the world

Doctors Without Borders / Médecins Sans Frontières (MSF) began introducing telemedicine to its field operations in 2010. Scaling up new technologies can be difficult at the best of times, and the fact that much of the organization’s work involves urgent crisis response in resource-poor settings has provided additional challenges.

The integration of telemedicine services, connecting expert medical opinions in hard-to-reach operational contexts, is an international strategic priority for MSF and is currently being incorporated into MSF’s medical field work.

MSF Canada is working with partners and experts in the field to develop a “hybrid” model between store-and-forward and real-time telemedicine that suits the organization’s unique humanitarian needs, and can help provide secure services that perform well in the low-bandwidth conditions where MSF often operates.

The Reacts team has been working in collaboration with MSF Canada since 2016 on various projects including MSF’s field project in Madoua, Niger, in which medical workers combine the store-and-forward system of MSF with the real-time telemedicine capabilities of the Reacts platform. The local MSF team is able to share cases and have weekly live clinical case discussions with global experts through Reacts. The real-time, dynamic nature of these sessions helps create a high-level transfer of knowledge, which in turn contributes to a higher level of medical expertise in the field. Because this model includes both real-time and non-real-time solutions, it can also be adapted to the needs of different projects, and can help document medical challenges.

“We are very proud that Reacts helps MSF bridge the gap between remote areas and large hospitals as well as link patients with specialists across the globe” says Reacts founder, Dr. Yanick Beaulieu. “Reacts helps meets the many needs of the MSF field and operational teams, and more importantly helps bring better healthcare services to patients throughout the world”.

Read the full MSF article:

‘It’s about capacity building’: MSF’s telemedicine program brings advanced care to places where specialists can’t always go