Getting started with your Reacts “Standard” subscription

The Reacts application will allow you to perform virtual video visits, secure messaging and file transfer, collaborate, and engage with your customers and colleagues in a simple and secure way.

Please note that Reacts is a secure and confidential HIPAA compliant application which meets the high standards of the healthcare industry. YOUR PERSONNAL INFORMATION WILL ALWAYS BE PROTECTED.

Learn more about Reacts’ privacy policy.

The instructions below are meant to be used as a “guide” to facilitate the onboarding process.

To perform virtual communications using Reacts, you will need:

  • A computer, tablet, or a smart phone
  • An internet connection (cellular, Wi-Fi, or wired)
  • A valid personal or professional email address
  • A Reacts account (for which you will need to set up a confidential password)
  • The Reacts application

Step 1: Having a Reacts Standard subscription assigned to you by your organization

The first step in the process is for your organization to assign you a Reacts standard subscription (if you are using Reacts by yourself, you can purchase your Standard subscription through the Reacts website). You will need to provide a valid personal or professional email address to your organization to complete this step.


Step 2: Complete your Reacts account registration

You will then receive a Reacts email from your organization with information about your Reacts subscription and instructions for creating your Reacts account.

Simply click the orange button Join now in the email and you will be redirected to the Reacts website to complete your account registration.

You will need to create a password and enter it twice (the password must consist of at least 8 characters, including at least one uppercase letter, one lowercase letter, and one numeric character).

You will then need to review the Reacts “General terms of use”; scroll down until you get to the very bottom of the page and check the boxes to agree with Innovative Imaging Technologies’ (IIT) terms and conditions and privacy policy.

To finalize your account creation, click on the blue “Create my account” button at the bottom of the page.

You will need to create a password and enter it twice (the password must consist of at least 8 characters, including at least one uppercase letter, one lowercase letter, and one numeric character).

You will then need to review the Reacts “General terms of use”; scroll down until you get to the very bottom of the page and check the boxes to agree with Innovative Imaging Technologies’ (IIT) terms and conditions and privacy policy.

To finalize your account creation, click on the blue “Create my account” button at the bottom of the page.


Once your Reacts account has been completed, you will receive an email confirming “Your account has been created”.

Note: If you don’t receive this confirmation email, check your email “spam” folder or contact your organization or Reacts customer support.


Step 3: Download the Reacts application on your tablet or smartphone, or access Reacts directly from your computer

  • Download the Reacts application in advance from the Apple Store (Apple iPhone or iPad) or from the Google Playstore (Android phones or tablets) by clicking on the store links as shown below (or type “Reacts secure collaboration” in the Apple Store or Google Playstore).

*Note that you cannot use a web browser to access Reacts on your smartphone or tablet, you must use the Reacts application downloaded from the Apple store or Google Playstore (depending on your device type).

  • Once the application has been downloaded and installed on your device, open it by clicking on the Reacts logo icon
  • When opening the application for the first time, you will be presented with pop-ups (see below) asking whether you accept Reacts sending you notifications and accessing your microphone and camera. It is ESSENTIAL that you click “Allow/OK” for all three pop-ups otherwise you will not be able to receive Reacts notifications, and you won’t be able to see or hear your colleagues or guests during a video visit.
  • Then simply enter your email address and password to log in to the application. You must be logged in to Reacts for your colleagues or guests to connect with you. Note that by setting the “Remember me” toggle to “on” you will not have to re-enter your email address the next time you open Reacts.
  • If you are using a Mac or PC computer (laptop or desktop), you can access Reacts by using the Chrome browser and going to www.reacts.com (If you don’t have Chrome on your computer, you can download it for free).

 

  • You will find the “login” button in the upper right corner of the screen.
  • Clicking on “login” will bring you to the login page in which you will simply need to enter your email and password and click on “log in”.
  • This will launch the Reacts application. Make sure you to allow the application to send you notifications, as well as to use your camera and microphone (see below)
  • Recommended: Reacts Web has a feature which allow you to perform screen sharing when you are in a live video session with your colleagues or guests (to share pictures or documents that are on your screen). To use this feature in Chrome, install the Chrome Reacts extension by following the instructions provided.You can also watch this tutorial to learn how to proceed.

Note that you can also skip this step and proceed to installation of the Chrome Reacts extension later.

If you are using a pc with a Windows operating system, you can also access Reacts by downloading the Windows PC version.

Step 4: Log in to your Reacts account

In order to use the application, you need to log in to Reacts using the email and password you chose in step 2 (see above).

Once logged in to Reacts, you will be on the home page (see screenshots below showing the home page of the various Reacts versions):

Reacts iOS home page:

(Apple iPhone or iPad):

Reacts Android home page

(phones or tablets):

Reacts web app home page

(using Chrome):

Reacts Windows home page

(on Windows PC):